SH
Seth H

1 reviews | Active since Sept 2015

21 Oct 2020, 15:23

Disappointment

I Bought 2 HP S600 !20GB SSDs From Matrix Warehouse Montana Pretoria on the 29th August 2019 and a year and 1 month both SSDs die both with the same issue, i took the one in on the 14th October 2020 and the other 16th October 2020, both only Reading 16mb of 120GB, now as i brought them in i get told Matrix Warehouse only gives a 1 Year warranty, How can you give a 1 year warranty on a product with a 3 year manufactures warranty and this is the first place i have heard with a 1 year warranty.. its now just that both my work benches are standing and i cant afford to buy new drives.. Today is 21st October 2020 and i have still heard nothing on my Drives that were sent in.. What am i to do Matrix?? I have bought many times from your stors and now i have this to deal with.. So Disappointed.

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Replies (1)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply23 Oct 2020, 08:19
Official
Good day Seth,

We are sorry that the Warranty process is taking a bit longer than usual, but once booked in at the supplier it is out of our hands. We are however pushing them daily to get an answer, result for you.

Best Regards
The Matrix Team