FB
Francou B

1 reviews | Active since Oct 2018

09 Oct 2018, 18:44

Complete and utter bad service yet again with MATRIX warehouse

hi im going to be as nice as i possibly can on this review and i want you to sort out this mess. Your service is complete ********** I bought a motherboard "msi h310m pro-vh" from your George Store. I told them before hand that i what parts i had within my pc. I currently have a 6th gen cpu but you willingly sold me a motherboard that does not support a skylake cpu. Ive asked 3 other stores to make sure that the 2 do not work together. I understand that your policy states that you dont make cash returns but you should take a exhange or a give a voucher and take back your MISTAKE. I personally knew i should not have went to Your stores to purchase parts because of previous bad service but i did not have much of a choice. Along with all this trouble i was treated with disrespect and poor attitude.

Thank you good day.

0
Replies (3)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply10 Oct 2018, 10:29
Official

Good day

You communicated to our staff at the George Branch, when you came in to the store yesterday and told them the main board they sold you was faulty, as well as one ram slot were faulty. They tested it as is the policy and found the main board to be in working order, and only after they showed you that the board is working did you tell the technician that you had a 6 gen Intel cpu, but you were also not 100% sure. Our technician then told you the best thing will be to bring your cpu and ram in so that they can give you the right main board and test everything for you. They never told you they will not help you or will not exchange the main board for you. Please bring your parts to the store to ensure we supply you with the correct unit.

Regards

The Matrix Team

FB
Francou B's update10 Oct 2018, 18:52
Reviewer Update
Yes i did come in to the store because i believed that my own ram was faulty at first but after which i suspected that the motherboard was faulty so i decided to Bring it back to get tested. Your technician did say it was not faulty. I also asked your technician wether they were sure it would work and he said yes. I did say a 6th gen cpu. it could have sounded that i was unsure but i did say what i needed and what i currently have. I also would like to apologise if my comment sounded rude at the time of that comment i needed a computer urgently so my frustration took slightly over. I would also like to know wether i would be able to do the exhange in mosselbay because having to drive a third time to george is kind of unreasnable. i stay in klein brak but didnt know that there was a branch in mosselbay. I also did not say that your technicians would not help, there help was just disrespectful. Yet it was in the afternoon so i can understand. Thank you for your reply
Matrix Warehouse Computers
Matrix Warehouse Computers's reply11 Oct 2018, 09:28
Official

Hi Francou

Please contact Leo at the George shop. i am sure we can assist you.

Regards

The Matrix Team