Cellphone Repair
I handed in my phone at Matrix Warehouse in Hatfield Pretoria. It is a Sony Xperia XA and it had an issue with the battery. The first time I took it home and it still was not working so I returned it. When I collected it again I took it home and it worked for half a day. I waited to return it as it was exams. I handed in the phone in December before I left for Holiday. When I went to collect it was still not ready and the receptionist inquired again what was wrong with it.
The service at that branch can range from poor to mediocre. I have been there many times by myself and with friends and the cellphone technician has never been there once and the staff can inform us of when he will be in. I really would like my phone to be diagnosed and fixed properly as I have already paid.
I look forward to your reply. Thank you for your time. Regards
Good day Mumbi
We will look into the matter and revert back to you a.s.a.p.
Regards
The Matrix Team
Good day Mumbi
We will look into the matter and revert back to you a.s.a.p.
Regards
The Matrix Team
Good day Mumbi
We have investigated the matter. Your matter was dealt with by both the franchise owners (Peter and Fouzia). They were fully aware that there is a serious problem that existed with the phone and that there would be a delay in repairs.
The records show that they bought a brand new phone, this phone was bought specifically for you, as they did not want to inconvenience your daily life. We consider this exceptional service to our clients as no competitor would do such a thing.
Yes, you have not seen the technician as they use another Matrix franchise under them to repair phones, to create efficiencies for the business.
The franchise owners will refund you the monies in full and return the phone. The costs that they they have incurred to solve your issue has exceeded the income that they received and this was done to render you great service. All investigations show that they went above the call of duty. Phones are complicated and can get frustrating for all.
Please feel free to chat to Peter or Fouzia and they will assist accordingly.
Regards
The Matrix Team
Good day Mumbi
We have investigated the matter. Your matter was dealt with by both the franchise owners (Peter and Fouzia). They were fully aware that there is a serious problem that existed with the phone and that there would be a delay in repairs.
The records show that they bought a brand new phone, this phone was bought specifically for you, as they did not want to inconvenience your daily life. We consider this exceptional service to our clients as no competitor would do such a thing.
Yes, you have not seen the technician as they use another Matrix franchise under them to repair phones, to create efficiencies for the business.
The franchise owners will refund you the monies in full and return the phone. The costs that they they have incurred to solve your issue has exceeded the income that they received and this was done to render you great service. All investigations show that they went above the call of duty. Phones are complicated and can get frustrating for all.
Please feel free to chat to Peter or Fouzia and they will assist accordingly.
Regards
The Matrix Team