1 reviews | Active since Feb 2016
Broken mouse not repaired, still under warrantee
A year and a bit ago I bought a mouse from this store and paid about R600 for an Armageddon Phantom. The mouse wheel broke end of this year and I took it back knowing that it is out of its 1 year warranty.<br> Armageddon does not have any offices in South Africa (apparently their offices are in China) so they will have to ship my mouse through to China. They don't want to send my mouse through to China because it is going to cost them too much to send one mouse through to china.<br> So if I understand this correctly I am supposed to get my money back (to choose a new product) seeing as Matrix couldn't fix my mouse and is not willing to send my mouse through to China. <br> Matrix says I need to come fetch my broken mouse and just buy a new mouse. I refuse to just pull out another R600 (which I don't have). On top of all of this its always a mission to get a hold of them as they say they will call you back in 2 hours but then you have to call them back the next day because they forgot about you.
Matrix Warehouse Warranty clearly states that we supply only (1) one year warranty from date of invoice. Should the manufacturer state that they supply a longer warranty ie: 2 years, 3 years or lifetime then it is up to the manufacturers to honor such warranties. We will assist our customers as best as we can but are unable to send single products back to the manufacturers. We do however send warranty items away every few months and we will gladly assist you by sending it away with our next shipment. Please understand that this is a very timely process as it gets shipped via sea freight and might take a few months. Please advise if we can assist as above.
Regards
The Matrix Team
Matrix Warehouse Warranty clearly states that we supply only (1) one year warranty from date of invoice. Should the manufacturer state that they supply a longer warranty ie: 2 years, 3 years or lifetime then it is up to the manufacturers to honor such warranties. We will assist our customers as best as we can but are unable to send single products back to the manufacturers. We do however send warranty items away every few months and we will gladly assist you by sending it away with our next shipment. Please understand that this is a very timely process as it gets shipped via sea freight and might take a few months. Please advise if we can assist as above.
Regards
The Matrix Team