Brand new Damaged laptops !! Rude manager

Matrix warehouse CARNIVAL MALL!!! You guys are a bunch of *******!! Your terms and conditions say 7 days exchange / refund !! You guys refused to change the 2nd damaged laptop you'll gave us !! 1st a brand new Dell doesn't work then a Hp with a broken screen!! We brought the 2nd 1 back on the 7th day!! I want a new 1 or my money back!! I will not accept a brand new laptop that must go for repairs !!! I will make sure people know this before they buy from you'll