SK
Shaun K

1 reviews | Active since Aug 2014

17 Jun 2016, 08:57

Bad service on custom order

<p>Hi</p> <p>I've now contacted both your Park Meadows and Alberton branches in search of a Hard Drive Caddy for a laptop. Like this here:<br />http://www.takealot.com/aluminum-universal-sata-2nd-hdd-caddy-12-7-mm-hard-drive-enclosu/PLID ********** 4<br />Salesman at Park Meadows took my details on Monday (13/06), I phoned back on Wednesday since no one had gotten back to me but he wasn't there, and the salesman I spoke to said that your supplier was asking for a picture but that he'd try sort it out - still haven't heard back.<br />Also emailed your sales department on Wednesday asking if this was something you could get, they also haven't responded.<br />In an effort to help, my wife phoned your Alberton branch and the lady who helped her told her no, you cant get it (one branch says yes, one says no).<br />This really doesn't seem that complicated, either you have a supplier who can get this item, or you dont. Or you have staff who don't really want to help.</p>

0
Replies (5)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply29 Jun 2016, 15:47
Official

Good day Shaun

Someone will contact you shortly to resolve your query and assist with the stock you need.

Regards

The Matrix Team

SK
Shaun K's update01 Jul 2016, 08:58
Reviewer Update

Hi
I filed that complaint on 17June but had made my original inquiry on 13June - that makes my inquiry nearly 3weeks old.
While it's admirable you're still trying to resolve this, it's also pointless. I was able to order the caddy from a site called Zasttra and it was delivered that same week. I've already fitted this caddy and reinstalled the OS to the SDD I'd bought. The optical drive in my laptop model is a standard 12.7mm drive (there's also a 9mm). So it wasn't difficult to find a universal caddy online, but I was hoping you guys could get it as that route is usually faster and potentially cheaper.

Matrix Warehouse Computers
Matrix Warehouse Computers's reply01 Jul 2016, 11:50
Official

We are truly sorry that we could not be off assistance this time, and will hopefully satisfy your needs going forward.

Regards

The Matrix Team

Matrix Warehouse Computers
Matrix Warehouse Computers's reply01 Jul 2016, 11:51
Official

We are truly sorry that we could not be off assistance this time, and will hopefully satisfy your needs going forward.

Regards

The Matrix Team

Matrix Warehouse Computers
Matrix Warehouse Computers's reply01 Jul 2016, 11:52
Official

We are truly sorry that we could not be off assistance this time, and will hopefully satisfy your needs going forward.

Regards

The Matrix Team