WD
Wilna D

1 reviews | Active since Nov 2015

05 Nov 2015, 07:38

Bad Service

Bought a computer from Matrix Roodepoort in May 2015. It worked fine fir about 2 months. Then it started switching itself off while I was working. After a few times, the screen message said BLUE SCREEN. I took it back to Matrix and was told I had to pay for the testing. I refused and my own computer consultant re-loaded all my programs. It worked for about 2 weeks and then started doing the same, I took it back to Matrix and they agreed it was a hardware problem. After two weeks they called and told me to collect the computer. THEY CLEANED IT AND IT WAS BECAUSE OF STATIC!!!. I was furious. Now after a week it died on me again. You can hear the fan running and trying to start up again, to no avail. I have to hand in Tax returns for clients by the end of the month. I cannot wait another two weeks again. This computer is faulty. Please Help!

0
Replies (1)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply05 Nov 2015, 13:49
Official
Hello Wilna@65,

Various departments has been in contact with you and as discussed we await feedback from you regarding damage on the peripherals. We thank you for allowing us the opportunity to assist and we will be in touch with you until the matter has been resolved.

Regards
The Matrix Team

Best regards,