Bad attitude and

<p>On Saturday the 22 October I bought an 8gig USB from Matrix - BelAir Shopping Mall. An hour later i attempted to use it but my pc didnot recognise it,i tried it several times. Just before 5pm I called the store and no one picked up . On Sunday,the following day I went back to store to ask for an exchange or refund. The same female teller assisted me. She first told me that the usb is working on her machine,and that i should briong in my pc so that she can check if it's really not working. I told her politely that i have been inconvenienced enough and would not be there if the usb was indeed working. She proceeded to ask if i knew how usb work. And insisted that it worked on her machine,this time rasing her voice. I then asked her sternly not to raise her voice at me and to either refund me or to make an exchange. Without even checking her stock,she told me that there were no 8gb usb and that i should come back the next day. This lady needs to understand what consimer protection is ,and should abide by it.</p> <p><br />1.Consumers have the right to query the inferior quality of goods and services.</p> <p>2.Consumers have the right to return unsafe or defective goods and request a full refund for such goods, provided this is done within a reasonable period.<br />3.Consumers have the right to return goods that were not pre-examined prior to delivery. </p>