Bad after sales service

I purchased a Genius mouse for my computer in January 2015. The mouse stopped working in February 2015 and I took it in to the Arbour Crossing branch on the 17th February 2015..<br> <br> The sales person tested the mouse in the store and found it to be faulty. I was told that the mouse would be sent in for testing and repairs or replacement and it it will take 21 days for this process. I followed up today 11th March 2015 and was told the mouse was still not repaired or feedback of being replaced and that they have not received feedback from head office. <br> <br> Very bad after sales service. I will definitely not recommend this branch to any of my friends or colleagues.