AWAITING REFUND 6 MONTHS

I am really disappointed at the service we received at Festival Mall store. In February we was looking at a device to help boost up our Wifi, the salesperson sold us a Wifi range extender to make a quick sale even after we explained what we would like to use it for. We accepted what he recommended and assumed it will work. Since the 1st day of use it did nothing...we decided to let in run a few days and made contact with our ISP. After 6days we took it back to the store requested a refund which was granted by HO but the Franchise Owner refused. He insisted his salesperson sold the correct device and requested the device to be tested at the store....even after me explaining that I need the set up/test at site and he further decided that I would need to pay a call out. I complained to HO and went back n forth with telephone calls, and 3weeks later I went to the store at Eastrand Mall explained what I needed and what it's purpose should be. The salesperson recommended a Wifi Booster....we plugged the device and it has been working perfectly for last 6 months.

The Franchise Owner refuses to give me a refund even though the device has been in store after 6days of purchase. He insists he wants an email ??? The HO refuses to authorize my refund and accept that the Salesperson sold the incorrect device. Matrix still has my cash of R879.00 and their stock. I had to go into extra costs of further R879.00 for the correct device.

So I have been told that their T&Cs is return within 5 days.

Disappointed !!!