Attention Deon Franchise Owner
So with Matrix the service that we as client has received from them is the worst we have ever experience. First they will not take fault in a faulty laptop that they sold to an old lady that really does not know much about computers, the power supply from start has not worked and they keep on sending it back stating that the power at home and work place is not working on the laptop power supply???? Knowing our system we are running not just one computer but over 50 of them how is this possible??? Then to top it off running not just 1 laptop at home but 3 we don’t have enough power for a LENOVO laptop. What a joke!!!! So from there we had to do a test on the power supply and take screen shots to prove that the Lenovo is not charging…… So we had the pleasure in dealing with Deon the franchise owner from Matrix Alberton, don’t tell him how to do his job right….. So sending in the laptop to them for a second time still not resolved and they had the laptop for 2 weeks…. It shows you that they will take advantage over old people that don’t know much. She needs the laptop as she is retiring the end of the year and this is the service that Matrix offers to people that need help. WHAT A JOKE MATRIX!!!!!
Please do not support matrix as they are complete ******* and only know how to take advantage of old people. please Warn your Family and Friends
Hi Mohammed
We regret that Helen has endured this issue with her laptop.
The laptop charges at the Lambton store, here at Matrix Warehouse head office, at the suppliers and at the manufacturers repair centre. I do not know why you are unable to get it to charge. There is no fault on the unit itself. There is no obvious reason to replace the unit or any reason that can be found to repair the same.
The unit has received the full attention it deserves within the warranty terms and conditions of Matrix Warehouse and the supplier and the manufacturer as well as within the Consumer Protection Act.
Matrix Warehouse does not flippantly void or deny warranty claims. Every claim is serious and not denied without thorough investigation. We regret that we are unable to meet your claim for a replacement as no fault can be found. We welcome anyone to visit our premises to prove that the unit is operational and indeed does charge.
Regards
The Matrix Team
Hi Mohammed
We regret that Helen has endured this issue with her laptop.
The laptop charges at the Lambton store, here at Matrix Warehouse head office, at the suppliers and at the manufacturers repair centre. I do not know why you are unable to get it to charge. There is no fault on the unit itself. There is no obvious reason to replace the unit or any reason that can be found to repair the same.
The unit has received the full attention it deserves within the warranty terms and conditions of Matrix Warehouse and the supplier and the manufacturer as well as within the Consumer Protection Act.
Matrix Warehouse does not flippantly void or deny warranty claims. Every claim is serious and not denied without thorough investigation. We regret that we are unable to meet your claim for a replacement as no fault can be found. We welcome anyone to visit our premises to prove that the unit is operational and indeed does charge.
Regards
The Matrix Team
Hi Mohammed
As arranged Helen will drop the unit off at our offices for inspection. A full report will be provided after the inspections has been carried out.
Regards
The Matrix Team
Hi Mohammed
As arranged Helen will drop the unit off at our offices for inspection. A full report will be provided after the inspections has been carried out.
Regards
The Matrix Team