Appalling lead time for refund

<p>I purchased a Toshiba HDD from Fourways Matrix for R999.00 during 20 May 2016. I then decided to return the HDD as i found an older one. I returned it to the branch i bought it from on 04 June 2016, however, the cashier informed me that there was not much cash in-store to give a cash refund, and thus he will do a reversal on my card. He also stated that usually they do not refund after 7 days but he would do it anyway as customer service. I mentioned to him that that the card that i initially purchased the HDD with, was damaged, and he subsequently stated that any other VISA debit card would work. I comp**** and he performed a reversal (trace number - 885533) and also handed over a rerversal slip to me and took back the HDD as well as the original purchase slip. Two weeks passed and i did not receive the reversed money in my account. I asked my wife to call the branch (as i am vry busy in the day to perform these admin tasks) and she spoke to a staff member who stated she needed to call Matrix head office to enquire further. My wife called head office and they directed her to Nedbank to make the enquiry. Nedbank stated that Matrix should be in a position to confirm what happened to the money. My wife called Matrix back and spoke ot the manager (Bianca). The manager stated that she will investigate and my wife must call later. My wife followed-up with the manager (now the fourth call to Matrix) and th emanager stated that because a different card was used, the money will take longer to reflect in the account. She further stated that, should th emoney not be in the account by 17 June 2016, she will get head office to investigate. My wife waited and called back Matrix on 23 June 2016 and the manager stated that they are still investigating. To date it is 19 days since the reversal, five calls to matrix, one call to Matrix's bank (nedbank) and still no resolution on the matter. I would like like to resolve this matter and close it as this is totally unacceptable</p>