PP
Pierre P

1 reviews | Active since Oct 2010

05 Oct 2020, 14:39

Appalled

https://goo.gl/maps/wdUAKuD2NCS3AtD7A

I phoned in and the phone was simply dropped in my ear after I had asked if I can leave a message due to Karabo not being available.

I went into the shop and inquired about an IDE HDD enclosure due to them not having in stock. Karobo gave my his business card on 1 Oct, asking that I phone him on Saturday 3 Oct when they have stock. I called this morning, they did not have stock, he also was not sure when they will have the stock.

The consultant that dropped the phone in my ear refused to give me his name numerous times. I will be sending the call recordings to the regional manager.

This is the most pathetic, unprofessional service I have ever experienced in my life. The arrogance of blatantly lying to customers and then expecting people to support your business is more than ********. I hope this waste of space closes sooner rather than later.

0
Replies (2)
PP
Pierre P's update05 Oct 2020, 14:44
Reviewer Update
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Hello Peter
https://www.hellopeter.com/matrix-warehouse-computers/reviews/appalled-81eefe66875ce53f9bf51f***b-***
Matrix Warehouse Computers
Matrix Warehouse Computers's reply05 Oct 2020, 15:29
Official
Hi Pierre

As discussed i did find stock for you. It will be sent to the two shops as discussed. You are welcome to collect from either one tomorrow.

Regards
The Matrix Team