ABO****ELY PATHETIC AFTERSALES SERVICE FROM SUPPLIERS

I purchased a mechanical gaming keyboard in September 2020 form Matrix warehouse in Bellville. In December 2021 I noticed some of the background leds on the unit have died. I informed Matrix about it and was told I am welcome to bring it in but it will take a while to get resolved as it is the festive season, which I understood completely. In January 2021 I contacted them to check on the progress and was informed that my keyboard ( T-Dagger mechanical keyboard) has somehow been misplaced along with ALL the paperwork for it. I mean really! They kindly gave me a credit, and I chose a MEETION mechanical keyboard as replacement due to the fact that they could not supply me with a T-Dagger mechanical keyboard (which had features I liked). About 4 months ago we noticed the backlights on the MEETION were dying as well but considering my T-Dagger was lost during repair, we decided that whilst it was still working and since I was on the road for work a lot we would rather live with it. During November 2021 we noticed the MEETION keyboard started to type erratically and more backlights were dying.

I took it in to Matrix warehouse Bellville 3 weeks ago and informed them of the issues we have experienced, the repair technician plugged it into his test station and saw the problems we were having, but made a point of informing me that the keyboard was 2 WEEKS out of warranty, but he would send it away regardless hoping MEETION would provide support. I had to phone them last week and was informed that the keyboard was returned and the warranty was refused (SERIOUSLY, 2 WEEKS).

I have a Logitech G11 keyboard that is OVER 5 YEARS OLD and that I paid about the same price for that still works PERFECTLY! My son has a CHEAPER mechanical set purchased in December 2020 that also still functions perfectly. Which leads me to believe that for around the same price as my Logitech and MORE than My sons Marvo set I have been duped into purchasing an inferior product, I have emailed MEETION even BEFORE i took the keyboard to Matrix warehouse. I am yet to receive a reply from them.

The guys at Matrix said last week they will try run the problem up the management ladder and send it up to JHB but contacted me today to say there is NOTHING that can be done . I picked the keyboard up today and again it was returned without my purchase receipt which was in the box and no report to show it was actually checked.

I used to be in the retail game and as such prided myself on being able to assist my clients with any problems they were experiencing with the electronics I sold them, my suppliers were apparently way more lenient regarding items out of warranty and at least did what they could to keep my clients happy which made it easy for me to keep faith in their product. But in my opinion MEETION dropped the stock off and Matrix must take the brunt of the clients anger and damn it all to hell.

Consequently I am now sitting with a completely unusable MEETION keyboard that is just over a year old. Which I feel is unacceptable considering the mechanical keyboards are supposed to much better than the old membrane boards. Which I tend to believe considering the use my son is getting out of his Marvo set.