10.000 DAMAGED NO RESPONSIBILTY TAKEN!
IM SO FURIOUS!!!!!!!!!I TOOK MY PC IN TO CHANGE PC CASES THE FRIDAY AFTERNOON AFTER 16:00 THE TECHNICIAN TOLD ME SIR YOU CAN COLLECT IT 1ST THING IN THE MORNING!SO I GET THERE IN THE MORNING THEY RECKON ME SORRY SIR THE TECHNICIAN IS OFF TODAY AND HE IS STILL BUSY WITH YOURE PC BUT WE WILL TRY AND SORT IT OUT DRUING THE COURSE OF THE DAY SO I WENT BACK AT 13:00 TO FIND OUT WHAT IS GOING ON SO THEY TELL ME THEY CANT GET MY PC TO BOOT SO I TOOK MY PC WITH ME TO ANOTHER IT TECHNICIAN AND HE CLAIMS THAT MY PINS ON MY MOTHERBOARD FOR MY CPU HAS BEEN BENT.SO THE MONDAY I TAKE IT BACK TO MATRIX WAREHOUSE PRINCESS CROSSING AND TOLD THEM WHAT HAPPEND THEN THEY RECKON ME THEY NEVER TOUCHED MY PROCCESOR..SO HE SAID HE WILL CHECK AND GET BACK TO ME DURING THE DAY THE TECHNICIAN PHONES ME TO TELL ME THAT MY CPU OF 7000RAND IS POPPED SO I ASKED HIM IS THE BOARD FINE HE SAID HE CANNOT TEST IT BECAUSE HE DOES NOT HAVE ANOTHER CPU TO TEST THE BOARD SO AFTER 4 DAYS I WENT TO FETCH MY PC TO TAKE BACK TO THE OTHER TECHNICIAN WHERE HE CLAIMS THEY POPPED MY MOTHERBOARD WHEN THEY STRAIGHTEND THE PINS ON THE MOTHERBOARD FOR THE CPU THEY DIDNT REMOVE THE CMOS BATTERY AND CREATED A SHORT THROUGH MY MOTHERBOARD THEY REFUSE TO TAKE RESPONSIBILITY AND I WOULD LIKE TO KNOW WHO IS GOING TO TAKE RESPONSIBILITY FOR THIS!!!!!!!!!!!!!! MATRIX WAREHOUSE PRINCESS CROSSING!!!!!!!!YOU WILL NEVER SEE ME AGAIN AND I WILL NEVER EVER REFFER ANYONE TO YOU
See below report from the technician who worked on your PC:
Diagnosis report for Kyle T gaming desktop computer
On Friday 06/09/2019 afternoon around h16:00 in Mr Kyle walked in with a gaming desktop computer and during diagnosis interview Mr Kyle said that he got a new chassis for his gaming desktop computer and he took it to his guy to do a case transfer for him but it wasn’t done properly and the desktop wasn’t switching on, hence he booked it in with us at Matrix Warehouse Princess crossing. I Koketso Monyeki (Technician) told him that it can be done before we close the shop and he can pick it up the next day because he was going away and he needed the desktop as soon as possible as I was working on a two hours’ time frame upon assessment the gaming desktop wasn’t switching on the cabling was incorrect, it was missing motherboard *****s the CPU power cable was pulling and the CPU heat sink was missing one mounting *****, one of the hard drives were not mounted and catching on the motherboard.
Work done
Ø Removed all the cabling Ø Removed the motherboard for cable management Ø Removed the GPU Ø Did cable management Ø Correctly mounted all the Hard Drives Ø Mounted the motherboard on the chassis Ø Mounted the GPU Ø Powered on the desktop
The CPU socket was not opened in the shop as it was just a case transfer, the gaming desktop was collected 07/09/2019 and 09/09/2019 the desktop computer came back so I Koketso Monyeki have a second look at it and for the first time opening the CPU socket for assessment I found physical damages on the CPU array (Bent Pins) that short circuit the CPU.
It seems that in this case Matrix is not to blame. We are more than willing to assist you and can rebuild the PC with working components supp**** to us, at no labour charge.
Regards
The Matrix Team
See below report from the technician who worked on your PC:
Diagnosis report for Kyle T gaming desktop computer
On Friday 06/09/2019 afternoon around h16:00 in Mr Kyle walked in with a gaming desktop computer and during diagnosis interview Mr Kyle said that he got a new chassis for his gaming desktop computer and he took it to his guy to do a case transfer for him but it wasn’t done properly and the desktop wasn’t switching on, hence he booked it in with us at Matrix Warehouse Princess crossing. I Koketso Monyeki (Technician) told him that it can be done before we close the shop and he can pick it up the next day because he was going away and he needed the desktop as soon as possible as I was working on a two hours’ time frame upon assessment the gaming desktop wasn’t switching on the cabling was incorrect, it was missing motherboard *****s the CPU power cable was pulling and the CPU heat sink was missing one mounting *****, one of the hard drives were not mounted and catching on the motherboard.
Work done
Ø Removed all the cabling Ø Removed the motherboard for cable management Ø Removed the GPU Ø Did cable management Ø Correctly mounted all the Hard Drives Ø Mounted the motherboard on the chassis Ø Mounted the GPU Ø Powered on the desktop
The CPU socket was not opened in the shop as it was just a case transfer, the gaming desktop was collected 07/09/2019 and 09/09/2019 the desktop computer came back so I Koketso Monyeki have a second look at it and for the first time opening the CPU socket for assessment I found physical damages on the CPU array (Bent Pins) that short circuit the CPU.
It seems that in this case Matrix is not to blame. We are more than willing to assist you and can rebuild the PC with working components supp**** to us, at no labour charge.
Regards
The Matrix Team