Poor Service and No Support from Matric College

From the very beginning, my experience with Matric College has been nothing short of frustrating and disappointing. I paid R8000 expecting a professional and supportive service, but what I received was the opposite.

There was no proper tutor support – every time I needed help, there was either no one available or I was told to contact the tutor directly, who was of no help at all. When I raised my concerns, I was told nothing could be done – shocking customer service.

Trying to reach anyone is a nightmare. Calls and messages go unanswered, and there is no urgency or care shown for students' concerns. Communication is almost non-existent.

To make matters worse, when it came time to write my exam, they gave me the wrong venue details, which caused me to arrive an hour late. That level of negligence is unacceptable and shows a complete lack of respect for students’ time and efforts.

I feel like I completely wasted my money, and I would not recommend Matric College to anyone. They promise support and guidance but deliver confusion and poor service.

I hope this serves as a warning to others looking for a reliable education partner.