MN
Margaretha N
1 reviews | Active since Oct 2021
18 Oct 2021, 12:35
Not what you except
All I wanted was help getting my matric maths. The study material is full of typos. Waited two weeks for a tutor to contact me. When I finally cancelled because it was not worth the trouble I was told they can't refund me because I am past my 30 days. When I really needed help, no one was there to help
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Replies (2)
Matric College's replyOfficial
19 Oct 2021, 13:37 Dear Margaretha,
Thank you for your feedback.
We are really disappointed that we were unable to meet your expectations and that it resulted in you requesting to cancel your studies.
Matric College has been very busy recruiting an experienced and qualified tutor who in the space of two weeks has made a huge impact in the lives of students who need assistance with their studies. We do not hide the fact that we have a 30 day money back guarantee and make students aware of this from the point of sale.
Please allow Matric College to apologise for the service you received. We will be in contact with you today to further discuss what the College and our tutors can offer you. Should you wish to proceed with the cancellation process we will also assist with this.
Best wishes, Matric College
Thank you for your feedback.
We are really disappointed that we were unable to meet your expectations and that it resulted in you requesting to cancel your studies.
Matric College has been very busy recruiting an experienced and qualified tutor who in the space of two weeks has made a huge impact in the lives of students who need assistance with their studies. We do not hide the fact that we have a 30 day money back guarantee and make students aware of this from the point of sale.
Please allow Matric College to apologise for the service you received. We will be in contact with you today to further discuss what the College and our tutors can offer you. Should you wish to proceed with the cancellation process we will also assist with this.
Best wishes, Matric College
Matric College's reply19 Oct 2021, 13:37
Official
Dear Margaretha,
Thank you for your feedback.
We are really disappointed that we were unable to meet your expectations and that it resulted in you requesting to cancel your studies.
Matric College has been very busy recruiting an experienced and qualified tutor who in the space of two weeks has made a huge impact in the lives of students who need assistance with their studies. We do not hide the fact that we have a 30 day money back guarantee and make students aware of this from the point of sale.
Please allow Matric College to apologise for the service you received. We will be in contact with you today to further discuss what the College and our tutors can offer you. Should you wish to proceed with the cancellation process we will also assist with this.
Best wishes, Matric College
Thank you for your feedback.
We are really disappointed that we were unable to meet your expectations and that it resulted in you requesting to cancel your studies.
Matric College has been very busy recruiting an experienced and qualified tutor who in the space of two weeks has made a huge impact in the lives of students who need assistance with their studies. We do not hide the fact that we have a 30 day money back guarantee and make students aware of this from the point of sale.
Please allow Matric College to apologise for the service you received. We will be in contact with you today to further discuss what the College and our tutors can offer you. Should you wish to proceed with the cancellation process we will also assist with this.
Best wishes, Matric College
MN
Margaretha N's updateReviewer Update
19 Oct 2021, 14:45I asked for the cancellation process and you took it upon yourself to cancel me anyway. Been waiting 2 weeks for a tutor to contact me. I am not holding my breath
MN
Margaretha N's update19 Oct 2021, 14:45
Reviewer Update
I asked for the cancellation process and you took it upon yourself to cancel me anyway. Been waiting 2 weeks for a tutor to contact me. I am not holding my breath