Hellopeter
Share Your Experience
BM
Bonge M

1 reviews | Active since Oct 2024

22 Jan 2026, 15:08

Bad service and communication ****ers

Bad communication. They only concerned about deductions.when I needed help no one was willing to take me step by step assisting me.then I ended up Email them that I am cancelling the contract.with them and no one boarder to sent me a cancellation form..they ask payments for December while I ask in November to Cancell contract.now when they email me for settlement payment I told them I am no longer your student I ask you to cancel my Contract ,they still want a payment instead of sending me the cancellation form because they put me under Dept review .and affect my Score for December while I new very well that there were supposed to Cancell my Contract on November.be carefully this one ruined people's reputation.

0
Replies (1)
Matric College
Matric College's reply28 Jan 2026, 15:11
Official
 Thank you for sharing your feedback. We understand how important clear communication is when it comes to your studies, and we’re sorry to hear that this process has felt frustrating. We would like to clarify that your cancellation request was initially received and later withdrawn when you indicated that you wished to continue with your studies. The cancellation request was received again more recently, and we have since been in direct contact with you to explain the next steps and confirm the way forward. Cancellations are processed on scheduled dates, and your request has been included accordingly. We’d also like to reassure you that Matric College does not place students under debt review, nor was any action taken that could impact your credit score. Any internal reviews mentioned are purely administrative and form part of ensuring that requests are handled correctly. We appreciate the opportunity to engage with you and confirm that this matter has been addressed directly. Our team remains available to support you should you need any further assistance.