The not so helpful Master's office

Terrible service, they loose files all the time and when we find it they then proceed to loose it the following week. We had a file missing for a year, spoke to the supervisor and he said it's gone... When we searched his office we found our file in the corner on the floor. Even the security Gaurd is as rude as ever. It just seems that none of the masters enjoy life as they are constantly in a mood. Fare warning, don't ask them questions as that seems to set them off.