Service Delivery challenge

Greetings to all

Obtaining a letter of authority from the Masters used to be an easy exercise however, off late it became a tremendous challenge to individuals more so to families who are not well off.

Reality hit home as one of my parents recently passed away. We are currently being referred to, by employees of the Masters to obtain the Authorization letter through a lawyer where in the past we would walk in the Masters offices, complete and submit the relevant documents and be off.

The challenge currently is, obtaining this valuable letter through lawyers are a costly exercise especially to individuals not well off. Just putting it into perspective, one law firm required about R3000-00 for services rendered while another law firm is requesting about R750-00 as a consultation fee meaning, if we don't make use of this firm, almost a R1000-00 of well earned income is lost.

We are informed that the chargers are based on the total value of assets. My humble request is that the Masters recall this policy in order to accommodate us as South Africans as a whole.

Kind regards