NO SERVICE AT JOHANNESBURG OFFICE

NEED HELP MY DAUGHTER PASSED AWAY LAST YEAR DOCUMENT WAS SUBMITTED AUG 2022 AND UP TO DATE THE CASE HAS NOT EVEN BEING REGISTERED I DONT HAVE A REF NR OR ANYTHING I HAVE SEND EMAILS TO 10 PEOPLE THERE AND NOBODY GETS BACK TO ME WHAT DO I NEED TO DO NOW