Frustrated And Fed Up!

I Paid An Amount Of R50.00 On The 22nd May 2019 For A Copy Of A Trust Document And Submitted The Document Of Request On The 24th May 2019 To The Masters Office In PTA Only To Be Told To Come Back Within 7 Working Days. I Have Been Back Twice Since Then For Collection Of The Document Only To Be Told On Every Occasion That The File Will Be Ordered And To Come Back Within Seven Days. What Does One Have To Do To Get Respectful Service!!! Frustrated And Fed Up To Say The Least.