No concern for customer experience. Poor service.

<div>I’d like to note that this is the second review written about this particular incident. The first review (posted by my partner, who had paid for the service) was reported by Master Movers and removed. Claiming that he isn’t the customer. It doesn’t change the facts of the incident. Based on other negative reviews, this seems to be a trend of yours to have negative reviews reported and removed. The MD seems quite nonchalant about how her business operates as well.

After booking and paying for the service, comms from MM was basically non existent, even worse after the goods were collected on the 1st of March in JHB. My goods were collected and they’d given no indication on when it would arrive in Cape Town. The following Monday (6th of March) I contacted their CPT office, ops manager wasn’t available, but the person I spoke to advised that the job wasn’t loaded yet. I advised him that no one has contacted me re my goods.

On the 6th of March I sent an email to JHB asking when my goods will be delivered. I received no written feedback. I did receive a call from Dawn, saying that my goods will be loaded with the next trip by the end of that week. I highlighted the fact that no one has been giving me feedback.

The following day (7th of March) I received a call from Raymond, stating that my goods had already arrived in Cape Town. Now, this didn’t align with what I was told the previous day. When I contacted CPT, I was told that my things have not left JHB yet.

I’d like to note, that once again, all the calls and follow ups came from myself and my partner.

I wrote an email to JHB ops on the 9th of March, stating the following:

“Good day

It seems like between Cape Town and Johannesburg there’s no communication. I’m getting two different versions from both offices.

JHB said my goods have already arrived in CPT. CPT hasn’t received the goods. It’s been a week already with no indication of when I’m getting my goods.

The communication has been incredibly poor since I’ve been the one that has been calling after Master Movers for feedback.”

Again, my concerns were blatantly ignored.

My partner communicated with JHB telephonically, trying to establish when the goods will be delivered as he had to rearrange his schedule multiple times and change arrangements with the complex security to permit the delivery.

I was contacted by CPT ops to advise that the goods have arrived and ready to be delivered on the 13th of March. This is almost two weeks.

Upon delivery, I did note that my dining table was damaged. There was no follow up from MM.

The only time we heard back from MM, was after my partner’s review about our experience was posted. All of a sudden I’m getting multiple calls. CPT asked to collect my table for repairs which I advised I’d confirm.

Our issues with Master Movers started long before the delivery of my goods. I’ve highlighted from the start that the communication has been poor and it seems like operations aren’t aligned.

Up until now, no one has apologised for the inconvenience and lack of professionalism and concern. It’s disgusting that you’re happy to take our money, but completely absolve yourselves from from accountability. How this whole situation was handled is appalling.

Below is an email I sent to JHB ops on the 22nd of March:

“Good day

I cannot believe your ridiculous response on Hello Peter, asking for my side of the story. My partner made the payment so you guys.

Firstly, if you see my email below, you’ll note that my concerns were never addressed, regarding your poor communication after the sale was made.

Secondly, your Cape Town team contacted me on Monday, because of the complaint that was submitted. So all comms received from master movers on Monday, was in reaction to the review.

The way this has been handled has been appalling and I cannot believe that jhb ops are trying to absolve themselves without any accountability.

My damaged table is one part of the problem that Cape Town ops was in contact with me about (post complaint). Other than that no one has taken accountability for the pathetic service.

I’ll post this on hello Peter as well.”

Once again, no response.

It’s not worth the inconvenience, time wasted, money spent and stress caused. I would not recommend master movers, unless you want bad service and damaged goods.</div>