1 reviews | Active since Sept 2012
Worst service ever!!!
Booked with my master movers to have my household items moved from Pretoria to Capetown. Apparently, I was informed that the truck only leaves once a week during the weekend. I don't remember having this conversation or getting written communication about it. I looked past this as I was informed I'll get my stuff this week Monday or Tuesday. This morning I receive a call and now I am only to expect my stuff on Thursday. The delivery date keeps moving and only God knows if I will ever get my things. It's pointless speaking to anyone there, all they say is that it's out of control. I will make sure I warn people not to use your services. You will just be paying thousands for inconvenience
Dear D Bagwire
We are unhappy to read your comments and I will endeavour to explain. Removals is a complicated business and the complexities are often not understood by clients. There were less than 10 items moved in your case. Our Sales Consultants are trained to explain that the majority of Moves are on a part load basis and yours certainly fell into that category.
After thorough investigation, I am happy to inform that once the load was handed over to our Cape Town Branch, Rasheeda from operations went out of her way to make the delivery TOP PRIORITY and so it was done.
We regret the inconvenience caused to you by the nature of the moving process but want to assure you we are constantly looking at improving our communications with all our clients.
Please accept our best wishes and enjoy your stay in Cape Town
Kind Regards. Jose Rodrigues CEO Master Movers ***
Dear D Bagwire
We are unhappy to read your comments and I will endeavour to explain. Removals is a complicated business and the complexities are often not understood by clients. There were less than 10 items moved in your case. Our Sales Consultants are trained to explain that the majority of Moves are on a part load basis and yours certainly fell into that category.
After thorough investigation, I am happy to inform that once the load was handed over to our Cape Town Branch, Rasheeda from operations went out of her way to make the delivery TOP PRIORITY and so it was done.
We regret the inconvenience caused to you by the nature of the moving process but want to assure you we are constantly looking at improving our communications with all our clients.
Please accept our best wishes and enjoy your stay in Cape Town
Kind Regards. Jose Rodrigues CEO Master Movers ***