Worst service

Good day
I sent you an email on the 11th of November which you never rep**** to. I sent Fidelis messages for a response which I never got from last week. It does not mean that because I did not wrap my stuff with master movers that you can handle my stuff anyhow you feel like. You packed my chair on top of my freezer which got damaged and the lease wardrobe handles damaged. Show me where you rep**** to my email on the 11th of November

I must take responsibility for what I have done? What have I done wrong? Was I carrying and packing my furniture? If I did so then I would take responsibility but it's your company that has service like this

As you said that certain items are sensitive, you cannot pack heavy things on top of them. You never even send me proof of the action that was taken for your company not contacting me at all with regards to the time my stuff was going to be delivered which was pathetic. And if I must say that your staff NEVER unpacked a single box of mine so don't say that you unpacked all my boxes coz your staff was in a big hurry. I did not ever ask you for a free move. You never had the decency to come to me and inspect the things and sit down and discuss. Where is the proof of all the stuff you sent me? Anyone who wants to come see the damages before using your company is more than welcome to come view.

This is the email you sent it to and when fedelis said you said he must send you email to me then I told him it's the incorrect email address and copied Carla in the email. She sent it to ***

This is my response to fedelis and Carla to which I did not get a reply
Good day miss CarlaReplying to your email you sent to the wrong email address which I am currently not using, the unwrapping which you promised to do was at your cost because of the rediculous timing and no communication what so ever from your company, it was no fault of mine. With regards to the damaged furniture, if you had the slightest bit of concern then you would not rely on photos but actually visit the customer. If you saw how the furniture was packed in those containers there was heavy stuff packed on top of my freezer which is plastic. If it was your stuff which you pay money for then I don't think your response will be as calm as how you are talking. You and your company have no care in the world for anyone else's belongings. As for your staff helping to unpack the boxes, the said they were only told to unpack the bubble wrapped stuff. You and your company service is pathetic and unprofessional. I would not recommend you people to anyone. If it was one of my mistakes in life, it was to get a company like yours.

This is what was sent to me

Good Day Mr Thashan Moodley , Thank you for having moved with Master Movers. As promised I have reverted today back to you. We are not perfect, however we do try our level best to meet times and expectations where we reasonably can. Ops has been dealt with from the Management side and a warning put in place over the incident.
Regarding the pictures sent. I cannot see anything relating to any damages? The bubble wrap marks on your leather couch is due to you having wrapped all with bubble wrap. A furniture polish should easily get those marks out. Normally this has to be wrapped in a card board box board material to avoid such water marks/ condensation droplets.

You did not take a cover with us and we did not wrap and pack either as all was done by yourself. As mentioned there is no margin in the affordable rate we charged you to come from DBN to JHB. In order to ease the situation I made a call to assist you in unpacking and unwrapping all and throwing the debris away, so that you could settle asap on the day of which we have to bear the cost. I do not see what else can be done here. I have done what I said I would do. We trust you will enjoy living in Gauteng and we will strive to not let the communications slip up with any future clients. Kind regards , CarlaClaims

This is the type of customer service you guys offer but when I owed your company R353 you refused to deliver my stuff and sent emails everyday to remind me for payment. But when master movers damaged my stuff then you don't want to have nothing to do with it. That's not helping a customer. That is pathetic customer service. You never bothered to come to me and sit and discuss when I sent Carla and fedelis messages and emails
Now when it's on hello Peter then I get I response. Let me get all the other mistakes your company made and I never put up here. The people in Durban even broke my picture frame as they do not know how to remove cupboards. Do you even know about that?

Prove to me what care was taken? You even said

even though we unpacked your boxes for FREE you packed to apologise for the delay. What else in your opinion could have been done please? We cannot give you a free move due to running late. We wait to hear from you.

You did not do that. What did you do to help?

No In Transit Protection Cover was taken with us and we did take care.

How did you take care if you purposely stacked my stuff one on top of the other? It looks like you only care about money. You still arguing with a customer instead of admitting you are wrong. I hope a lot of your customers see this service

I am not hell bent on making your company look bad but if Carla or fedelis or anyone else in your company attended to this it would not have gotten to this. If it was your personal furniture then I am sure you will behave like this

No problem. We will take it the legal way. This is no way to sort this problem. I paid 4.5k. you don't seem to understand and still arguing. I should put it in on social media

How did you try and change my mind? Did you offer anything? You only said you can't do anything about it