WARNING: Misleading quotes, lost items, damaged goods, and hidden fees

I strongly caution anyone considering Master Movers. Before choosing them, we specifically asked their sales agent to include all fees in the initial quote, including redelivery. I was reassured this would be the case, but when we returned from overseas, we were told our furniture would not be released from storage unless we paid an additional redelivery fee.

After storing our household items for over 2 years, several items arrived damaged, including a broken table leg and a cabinet with major paint damage. Most importantly, the lid of our Weber braai was missing, making it unusable.

Despite immediately reporting these issues, the company refused to take responsibility, hiding behind signed delivery paperwork and the lack of insurance. Their communication was dismissive, and they offered no real resolution.

If you value your belongings and want a company that is honest and accountable, look elsewhere. Master Movers’ misleading quotes, careless handling, poor customer service, and surprise fees caused us unnecessary stress and financial loss.