1 reviews | Active since Oct 2018
Unprofessional Service
Unprofessional Service
I would strongly advise against using Master Movers for your moving needs. I paid them two weeks in advance for their services, and they promised to collect my goods on 28 February 2025 between 09:00 - 09:30. Since it was my last day at work, I took unpaid leave to be available for the scheduled collection. Unfortunately, the company has not kept me updated and failed to follow through with their commitment. I’ve been left listening to empty promises, with no follow-up or communication from their side.
Now, I’m stuck in a situation where I need to find an alternative solution, all while they still have my money. This is incredibly frustrating and disappointing, especially after they assured me everything would go smoothly.
If you’re considering this company for your move, I urge you to look elsewhere. They have shown themselves to be unreliable, unprofessional, and *************. It feels like a complete ****, and I hope my experience helps others avoid the same stress and financial loss.
DO NOT USE THIS COMPANY.
We sincerely apologise for the inconvenience and frustration you’ve experienced during your move. We understand how important a smooth relocation is, and we regret that the delays have caused you distress.
Our team had proactively suggested moving the collection a day earlier to avoid potential challenges, but we respected your decision to proceed as planned. Unfortunately, upon arrival, the truck encountered unexpected difficulties due to the terrain, which was different from the information provided. Additionally, the sudden weather conditions further complicated the process.
We are currently working hard to complete your move as swiftly and efficiently as possible. This morning, currently we are at your collection address. Please be assured that our team is committed to resolving this situation to your satisfaction. We appreciate your patience and will remain in direct contact with you to ensure a successful completion.
If you would like to discuss this further, please feel free to reach out to our customer service team. Your feedback is valuable to us, and we are committed to improving our service.
Best regards,
Master Movers Customer Support
We sincerely apologise for the inconvenience and frustration you’ve experienced during your move. We understand how important a smooth relocation is, and we regret that the delays have caused you distress.
Our team had proactively suggested moving the collection a day earlier to avoid potential challenges, but we respected your decision to proceed as planned. Unfortunately, upon arrival, the truck encountered unexpected difficulties due to the terrain, which was different from the information provided. Additionally, the sudden weather conditions further complicated the process.
We are currently working hard to complete your move as swiftly and efficiently as possible. This morning, currently we are at your collection address. Please be assured that our team is committed to resolving this situation to your satisfaction. We appreciate your patience and will remain in direct contact with you to ensure a successful completion.
If you would like to discuss this further, please feel free to reach out to our customer service team. Your feedback is valuable to us, and we are committed to improving our service.
Best regards,
Master Movers Customer Support