Title: Master Movers Damaged My Furniture, Failed to Inform Me, and Refused Transparency I am extremely disappointed with the way Master Movers has handled an incident involving damage to my furniture whilst it was in their care and storage. Several pie

Title: Master Movers Damaged My Furniture, Failed to Inform Me, and Refused Transparency

I am extremely disappointed with the way Master Movers has handled an incident involving damage to my furniture whilst it was in their care and storage.

Several pieces of my furniture were damaged whilst being stored at their facility, including a console table with a custom-made glass top that was broken and now requires replacement. The furniture was purchased overseas and is of significant value.

What is most concerning is that I was never informed that my furniture had been damaged.

I only became aware of the damage when I requested that certain items be removed from storage. Had I not made that request, I have serious concerns as to whether I would have been informed at all.

Following the discovery of the damage, I was advised that an internal investigation and "due diligence report" had been completed and that the incident had been classified as an accident. However, despite repeated requests, I have not been provided with the report, supporting evidence, CCTV footage, witness statements, or any documentation explaining how this conclusion was reached.

Instead, the company has re**** on contractual clauses relating to insurance while avoiding transparency regarding the actual circumstances that caused the damage.

My concerns are not only about the damage itself but also about:

• The failure to notify me immediately after the incident occurred. • The lack of transparency regarding what happened. • The failure to provide the investigation findings they claim to have completed. • The need for repeated follow-ups just to obtain basic information. • The lack of accountability and ownership shown throughout the process.

I understand the importance of insurance and the contractual position the company may rely upon. However, this matter concerns damage caused whilst my furniture was under the company's control and custody. I believe customers are entitled to expect honesty, transparency, prompt disclosure of incidents, and access to information regarding damage to their property.

To date, I am still awaiting the full investigation report and supporting evidence that Master Movers claims exists.

I am posting this review to make other consumers aware of my experience and in the hope that Master Movers will finally provide transparency, accountability, and a fair resolution to this matter.