VM
Vuyiswa M

1 reviews | Active since Apr 2014

27 Dec 2017, 10:45

THEFT : DONT USE THESE MOVERS

I used Master Movers when moving house (Johannesburg). The movers stole items of mine. Unless you want your stuff ****** you can use these guys.

The movers decided to help themselves to several of my items which fell within the category of "items to be moved".

On unpacking, I discovered that some of my items were missing (including bottles of alcohol) - I had specifically questioned the movers about the whereabouts of these items and they said these were in the boxes they had packed. They made me sign some papers and left shortly thereafter because it started to hail.

The frustrating part is that they don't deny that they helped themselves (as advised by your Operations Manager, Collin) these items were supposed to be packed by them but instead they took it upon themselves to take my items. I contacted the gentleman who was overseeing the move to request my items back but my emails and telephone calls go unanswered.

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Replies (2)
VM
Vuyiswa M's update07 Jan 2018, 20:18
Reviewer Update
Problem sorted out thanks to Carla from Master Movers! :)
Master Movers
Master Movers's reply07 Dec 2018, 16:25
Official
Thank you Vuyiswa. This is wbhy our system is in place. If you so wish to give items away to our team. They are most grateful. however we list the items taken and get it signed for and then I check all is given in order to avoid any misunderstandings. Kind regards, MM Team

Best regards,