RG
Roxanne G

1 reviews | Active since Sept 2023

06 Oct 2023, 12:49

Master Movers

<div>This is my third review that I am publishing due to Master Movers having my previous two reviews removed for false information (which is baffling to me).

The experience with Master Movers has been appalling and extremely frustrating to say the least.

I hired Master Movers for a move from Cape Town to Johannesburg. I used their packaging services and insurance as well thinking that would be the best thing to make sure all items were packaged properly and delivered. My work equipment that I needed desperately to resume work was missing from my belongings. I contacted Master Movers in the hope that this would be resolved, provided all information and receipts and contacted them multiple times to resolve the issue - which they did not. I even spoke to their operations manager in Cape town and heard nothing back.

Despite my work equipment missing, and me having to repurchase the equipment myself again - Master Movers has still not refunded me after 8 months and they continue to make the experience terrible by not even allowing a customer to leave a review at all cost yet will not be willing to solve the problem at all costs.

Will never use Master Movers again nor would I recommend them.</div>

0
Replies (3)
Master Movers
Master Movers's reply06 Oct 2023, 12:56
Official
Hi Roxanne, I mentioned before and I will mention it again. Payment will be next week Tuesday. More than that we cannot say. Confirm next week after it's landed in your account during the course of the week. Master Movers.

Best regards,

RG
Roxanne G's update06 Oct 2023, 13:29
Reviewer Update
Where did you mention it? Because you reported my reviews as false when it is not. Once I receive payment like you have stated on here, then we can move on.
Master Movers
Master Movers's reply06 Oct 2023, 14:56
Official
Can't wait

Best regards,