MOST UNPLEASANT EXPERIENCE FOR INTERNATIONAL MOVE -ADDITIONAL COSTS -AVOID USING THIS COMPANY

<p>We had the most unpleasant experience with regards to a door to door international move from South Africa to Australia. I originally had better quotes than MASTER MOVERS but since I had a working relationship with the Manager of the Pinetown I gave them an oppertunity to requote and they beat the quote by about R1000 that I had from Stanely movers , who in hindsight I wish that I had used instead of MASTER MOVERS.</p> <p> </p> <p>When our container arrived in Australia and after the exchange rate had improved quite significantly from date of quoting to date of shipping ,MASTER MOVERS ignored my emails to calculate the refund owed to me due to improved exchange rate .</p> <p> </p> <p>Then when I was in contact with the Austalian company that they had contracted with dates of delivery it transpired that MASTER MOVERS had despite my providing them with our Australian address in our email exchanges and despite the manager having confirmed she googled the address and as everyone knows google earth shows much detail of any address , she got the wrong address entirely.</p> <p>I told MASTER MOVERS in an email that the delivery address was a particular number in Mangles Road Capel western Australia, which I clarified soon after that the area was more accurately described as Mangles Road Stirling estate ,( near Capel ) Western Austalia.</p> <p> </p> <p>MASTER MOVERS put on the quote Stirling Estate Perth ( door to door ) and thought the address was city of Stirling ( not on the quote ) and even though City of Stirling has no Mangles road , they refused to deliver to Mangles Road Stirling Estate because that is not within a 50 km radius of Perth . We never said that was within a 50 km radius of Perth and it was never agreed that delivery was conditional on the address being within 50km of Perth.</p> <p> </p> <p>MASTER MOVERS , when I challenged them , recording that I gave them the correct address and they needed to foot the bill for any extra cost to deliver to our door at Mangles Road ,Stirling Estate , W.A and they had had the benefit of an improved exchange rate and should actually be refunding us, refused to take responsibility for their error and had the audacity to say it was our fault for not crossing out Perth on the quote. I explained that I never said the address was in Perth in the first place and the quote does not say City of Stirling which is in Perth , but states Stirling Estate , where we are.</p> <p> </p> <p>We now have to pay an addition $807 more to our goods delivered to our door. This means that this move cost us far more than the other quotes we obtained . </p> <p> </p> <p>What is really disapponting is that MASTER MOVERS had every oppertunity simply to take responsibilty and pay the additional $807 , despite it being their error and their having the benefit of an improved exchange rate from time of quote to date of actual shipping to but they refuse to.</p> <p> </p> <p>Avoid using MASTER MOVERS.</p> <p> </p> <p> </p> <p> </p> <p> </p>