Left stranded with no furniture and 0 communication

After a long search and multiple quotes from different moving companies, we decided on Master Moves as they were affordable and had shown amazing service in terms of quoting and following up. On the day my move was scheduled for, I even received calls and emails explaining a delay due to the weather. I was so chuffed with the service I had received and then expected my goods on the Wednesday. On Tuesday I received a call, my Stuff hadn’t left JHB yet but was being loaded - I expected it to be here the next day. Wednesday, we called, we emailed and nothing....

My husband finally got through to Madeleine and she said it was leaving Friday and would stop in Nottingham road on the way to Durban.

I called today (Thursday) to confirm - no help from JHB office. Durban day they don’t have me down for delivery...

I eventually get hold of operations in JHB (who is never in the office and hasn’t rep**** to one pleading email for information - I SENT 3, still no response)

I get hold Muzi, who then tells me I shouldn’t expect anything this week and that the truck will go through to DBN first, then be off loaded to be bought back to Nottingham road.

Before posting this I have requested details of MD’s & Managers with 0 response.

Non of this was explained to us before our move. We are now in a house with a 1 yr old with no furniture.