JS
Joash S
1 reviews | Active since Jul 2011
10 Feb 2022, 12:27
JHB Branch let down
The JHB branch let me down badly when they failed to pitch on the day of my move until close to 6pm when the storage unit place was closed. A day's leave lost. Master Movers is more expensive than the smaller companies so we would expect more.
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Replies (3)
Master Movers's replyOfficial
10 Feb 2022, 12:41GOOD DAY JOASH, expectations are not always met as life happens in between. We apologise that the day got pushed out and that the move happened all be it later. I trust you followed the channels of communication with operations, as we always investigate what may have occurred on the day. Master Movers always striving to make your moving experience better and better.
Best regards,
Master Movers's reply10 Feb 2022, 12:41
Official
GOOD DAY JOASH, expectations are not always met as life happens in between. We apologise that the day got pushed out and that the move happened all be it later. I trust you followed the channels of communication with operations, as we always investigate what may have occurred on the day. Master Movers always striving to make your moving experience better and better.
Best regards,
JS
Joash S's updateReviewer Update
10 Feb 2022, 12:48Yes we did. It is actually the 3rd move we did with Master Movers, although its the first one with the JHB branch.
JS
Joash S's update10 Feb 2022, 12:48
Reviewer Update
Yes we did. It is actually the 3rd move we did with Master Movers, although its the first one with the JHB branch.
Master Movers's replyOfficial
10 Feb 2022, 13:15Hi Joash I spoke with your consultant and yes we let u down time wise however all 3 times not move wise. Let's just write this off to the day just nor going as planned.
Best regards,
Master Movers's reply10 Feb 2022, 13:15
Official
Hi Joash I spoke with your consultant and yes we let u down time wise however all 3 times not move wise. Let's just write this off to the day just nor going as planned.
Best regards,