I WILL NEVER RECOMMEND THIS COMPANY!

Images here -> https://goo.gl/maps/HapSCPufP7DbpyGe7

Before you go with Master Movers, let me share my experience. I must say, I have never in my life till now experience such a disgusting service from management to ground staff. I will never ever in my life recommend anyone to Master Movers and having the possibility for one to experience what I have gone through. BEWARE LENGHTY POST - Have tried to cut it short as its was over a period of 5months. After 5 and half months, where master is not willing to own up to the damages caused by their *********** staffs. I have to share my experience so there is no other should experience the same. @Mastermoverssa, I will never ever in my life, refer anyone to Mastermovers. 1) Bookings and payment made over 2weeks in advance for the move, they sent a “COLLECTORS OF USED OIL” van to move my furniture of which they told me that was the “ONLY VAN” they could get when I phoned. they told me they had the van for days and have been using it to do the jobs and I should not worry as they have blankets to cover up the furnitures. When I asked the lady, “do you know which side was touching the grease and oil?” then she kept quiet!!! 2) The bin was covered with a thick layer of grease and oil. 3) They phoned in the morning to find out if they could come earlier as it was raining, so they wont be caught in traffic. They already knew its raining yet, they didn’t bring anything to cover the furnitures. As a professional moving company, they should be prepared for all type of weather! 4) They did not cover my furnitures when tying it down, they put the rope directly on top of it and tied down causing damages to my furniture 5) My furntures were in the rain UNCOVERED while they were driving/moving to my new premise. My mattress was wet and together with all the other furnitures 6) They forced my couch through the door causing damages to two door frames and to the couch too. 7) Most of my custom made shelving and toddlers bed was dented and wet damage 8) They wanted to settle the case with 30% (R843.53)of my move when they have damaged way over 20-30k worth of furniture 9) Odelle came to see the damages and said would come back to me of which she didin’t 10) i have waited for over a month and I approached JHB and spoke to Carla, of which she said she would assist and one of the email to me was “What is the excess please on your existing householders insurance policy please out of interest?”, “I wondered if we could settle your excess to get all resolved”. Why must my insurance pay for your companies mistake and I get the chance of having a premium increase? For the past over 5 months, I had to keep on phoning and phoning and left messages where 90% of the time they don’t even reply. Till today nothing was said or done from Mastermovers. JOB WELL DONE!! If you going to go with MASTERMOVERS, good luck! You will need it. #mastermovers #mastermoverssa #movergonebad