Disgusting Service from Master Movers

Dealing with a moving company should be easy, convenient and trustful, however this was not the case when I dealt with Master Movers.

I moved my furniture from Durban to Cape Town, for a fee of over R7000, I was promised that my items would be delivered in 7 Days. On the 7th day I had to call the company to find out what was going on with my furniture.

I spoke to the Operations Manager, Rasheeda who told me that the truck had “broken down” and that it is company policy that the client can only be contacted once their items were on the truck to the client - which is nonsense and does not instill any trust- after being told this Rasheeda said she would get back to me to let me know when my items would be delivered.

This was not the case as I had to call the company once again to find out when my items would be delivered, I had to tell her when, Wednesday at 5pm, I was told that she would call back to confirm this. Again she never called me, I had to call her. At 5pm I awaited the delivery of my furniture, which did not arrive.

Again I had to call Rasheeda to ask where the truck was, and I was told that it had once again broken down and given and excuse of how it was a clients fault. I was not given a time as to when my items would arrive but I had to insist on asking for the number of the driver, who I was told is Bongani, whose phone battery happened to “die” on him all of a sudden.

So I was left stranded with no one to call to find out where my stuff was, luckily I had the number of the agent I dealt with in Durban and she helped me get the mobile number of Rasheeda who gave me a long story about how the driver was on his way. I got irate and ended up asking for the contact number of the Managing Director which she said she did not have, luckily Pam for the Durban branch is professional and had the number on hand.

Called the MD and no answer, asked for the number of the person with the driver from Rasheeda, nothing from her. Until I decided to check on Hello Peter for reviews about this company, my heart sank! Found the number of the CEO Jose, not answer when I called and after looking at the responses they have given to their clients, I can safely say that I nor any friend, colleague or family member will ever use this company again.

Low and behold 4 hours (at 21:00) later the truck arrives with a very arrogant driver who does not have the time of day to apologize for the inconvenience caused!

It seems that JOSE and his wife tag team on each bad review and make it out that the client is the one to blame and how being a mover is not an easy job etc etc. Clearly the company has an attitude of not caring and blaming the client for the bad service that they give.

The company Master Movers is definitely not masterful at all at moving, they are masterful at manipulation and lies, and they do not represent a single thing that they claim to represent on their website, disgusting service really.

PS: I expect a reply from Jose saying that all of this is my fault and how I had done this and that wrong and then his wife will comment via Facebook saying the same thing. As they have done in all the bad reviews that they have received *sigh* how pathetic!