Poor customer service and resolution management

The company agreed to collect my furniture for transportation services to another residence. However, they came late on the day of moving and subsequently got into an accident while transporting the goods. Almost all the furniture got damaged in the accident and the company has not even tried to meet us halfway in terms of conditions of reimbursing us for what we have lost. It is really quite said to know that clients to this company do not matter. The owner saw what we lost however, does not even show any form of remorse for what happened.