NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Masons Transport & Removals
How is Masons Transport & Removals rated on Hellopeter?
Hellopeter has tracked Masons Transport & Removals across 5 reviews. Masons Transport & Removals hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Masons Transport & Removals? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2026
UNRELIABLE COMPANY
Absolutely the most unreliable and dishonest company I have ever dealt with. I made the mistake of ignoring the negative reviews, thinking maybe people were exaggerating, they weren’t. If anything, the reviews didn’t go far enough. This company CONFIRMED my booking, reassured me multiple times that they were on the way, and then completely abandoned me at the very last minute. No notice. No apology. No professionalism. They stopped answering calls, kept lying that they were “coming soon,” and never showed up. Just empty promises and complete disregard for their customer. I was left stranded and forced to scramble for random trucks on the street because this company couldn’t be bothered to honor their commitment. That is beyond unprofessional,it’s pathetic. If you value your time, money, and sanity, stay far away from this company. Do not convince yourself that “it won’t happen to me.” It will. And you will regret it. LOL after a month of not getting back to me, I am receiving a call from the owner saying they are suing me for reputational damage, ITS NOT LIKE I ****, SO NOW I AM ENCOURAGING EVERYONE NOT TO EVEN CONSIDER THIS COMPANY AT ALL, He told he could threaten me, he is full of jokes, PLEASE TAKE YOUR TIME AND READ ALL THESE BAD REVIEWS, THIS IS RATHER CONSERNING
1 reviews | Active since Apr 2026
UNRELIABLE COMPANY
Absolutely the most unreliable and dishonest company I have ever dealt with. I made the mistake of ignoring the negative reviews, thinking maybe people were exaggerating, they weren’t. If anything, the reviews didn’t go far enough. This company CONFIRMED my booking, reassured me multiple times that they were on the way, and then completely abandoned me at the very last minute. No notice. No apology. No professionalism. They stopped answering calls, kept lying that they were “coming soon,” and never showed up. Just empty promises and complete disregard for their customer. I was left stranded and forced to scramble for random trucks on the street because this company couldn’t be bothered to honor their commitment. That is beyond unprofessional,it’s pathetic. If you value your time, money, and sanity, stay far away from this company. Do not convince yourself that “it won’t happen to me.” It will. And you will regret it. LOL after a month of not getting back to me, I am receiving a call from the owner saying they are suing me for reputational damage, ITS NOT LIKE I ****, SO NOW I AM ENCOURAGING EVERYONE NOT TO EVEN CONSIDER THIS COMPANY AT ALL, He told he could threaten me, he is full of jokes, PLEASE TAKE YOUR TIME AND READ ALL THESE BAD REVIEWS, THIS IS RATHER CONSERNING
1 reviews | Active since Jan 2020
Poor customer service and resolution management
The company agreed to collect my furniture for transportation services to another residence. However, they came late on the day of moving and subsequently got into an accident while transporting the goods. Almost all the furniture got damaged in the accident and the company has not even tried to meet us halfway in terms of conditions of reimbursing us for what we have lost. It is really quite said to know that clients to this company do not matter. The owner saw what we lost however, does not even show any form of remorse for what happened.
1 reviews | Active since Jan 2020
Poor customer service and resolution management
The company agreed to collect my furniture for transportation services to another residence. However, they came late on the day of moving and subsequently got into an accident while transporting the goods. Almost all the furniture got damaged in the accident and the company has not even tried to meet us halfway in terms of conditions of reimbursing us for what we have lost. It is really quite said to know that clients to this company do not matter. The owner saw what we lost however, does not even show any form of remorse for what happened.