Will never visit Masel****rt again!

What a dissappointment. Firstly, one of our family members passed away after we've booked, but they refused to refund us. The accommodation is not maintained-windows not closing properly, kettle is leaking, shower curtain moulded... Day visitors have more rights than those who booked. Pools are not filled up and baby pool is empty. Large pool as advertised on internet doesn't exist. Will never go there again!!