ZERO HONESTY AND LACK OF COMMUNICATION

I bought a 4x4 Toyota Hilux for a vacation vehicle through Marquis. Throughout the entire process, no one explained that they do not provide cross-border letters for agreements younger than 6 months.

I now sit in a situation where I spent R30 000 on a guided tour in Namibia but, they refuse to send me a cross-border letter, which is a requirement to enter another country with the vehicle. This means that I am not able to go on the vacation I already paid for. I have the necessary comprehensive 4x4 insurance but they still only shrug their shoulders and tell me that it is my problem.

There is also no mention of this limitation in the contract. There was zero honesty about this limitation when signing the contract.

My finance agreement with them is only less than one month short of the required age.

Perhaps even worse is their lack of general communication. Queries and complaints are not good. Phone calls and emails alike take ages to be answered. There is absolutely zero effort from them to help resolve the issue.