Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Marquis Finance presents a sharply divided experience. New vehicle finance applicants consistently praise fast, hassle free approvals and named consultants who guide them personally. Existing account holders describe a very different journey, with recurring themes of unanswered emails, unreachable phone lines, debit order errors and long delays obtaining NaTIS documents after settlement.
Top Strengths:
- •Customer Service & Professional Guidance: Customers repeatedly name individual consultants such as Kgotso Maduana, Shavohn Crofford, Sipho Makhubu and Andrew Steyn, describing them as patient, knowledgeable and willing to go the extra mile, often rescuing situations other agents left unresolved.
Replied to 89% of negative reviews
Reply time on negative reviews: 12h 15m
TrustIndex
6.4
Ranking
#9
in Loans & Credit
Reply Time
12h 31m
NPS Score
9
Recommended: Likely
Replied to 89% of negative reviews
Reply time on negative reviews: 12h 15m
Nov '25 - Oct '26
Frequently Asked Questions About Marquis Finance
What do customers say about Marquis Finance?
Based on recent customer reviews, Marquis Finance presents a sharply divided experience. New vehicle finance applicants consistently praise fast, hassle free approvals and named consultants who guide them personally. Existing account holders describe a very different journey, with recurring themes of unanswered emails, unreachable phone lines, debit order errors and long delays obtaining NaTIS documents after settlement.
What is Marquis Finance's biggest strength?
Marquis Finance's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name individual consultants such as Kgotso Maduana, Shavohn Crofford, Sipho Makhubu and Andrew Steyn, describing them as patient, knowledgeable and willing to go the extra mile, often rescuing situations other agents left unresolved.
What are the most common complaints about Marquis Finance?
The most common complaint about Marquis Finance, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is silence. Customers report emails, portal queries and live chats going unanswered for weeks, calls dropped after long holds, cases closed without explanation and promised supervisor callbacks that never arrive.
How does Marquis Finance compare to other Loans & Credit companies?
Marquis Finance scores 2.4 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.1. Their strongest theme is Loan Application (4.2); their weakest is Billing & Payments (0.7). The top AI-rated Loans & Credit business on Hellopeter is AutoFin Assist (4.6). How is the AI Score calculated? →
Is Marquis Finance trustworthy?
Marquis Finance has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 275 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 12 hours 15 min. Hellopeter has tracked Marquis Finance across 862 total reviews. How is the TrustIndex calculated? →
Recent reviews (275)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Thank you so much for your financial support
Thank you so much for your financial support. It really came at the right time and meant a lot to me. I truly appreciate your kindness and generosity. May God bless you abundantly
1 reviews | Active since Oct 2026
Excellent service 👌🏼, easy process and friendly staff
Excellent service 👌🏼, easy process and friendly staff. Good finance assistance
1 reviews | Active since Oct 2026
Excellent service 👌🏼, easy process and friendly staff
Excellent service 👌🏼, easy process and friendly staff. Good finance assistance
1 reviews | Active since Aug 2024
Not happy
Despite repeatedly calling, emailing, and requesting assistance, Marquis Finance still fails to debit my car payment on the correct date. This ongoing issue has caused unnecessary stress and inconvenience, and now it is negatively affecting my credit score. I have made it clear when the debit should occur, yet the problem persists. I expect Marquis Finance to urgently correct this issue and ensure that my *** is debited on the agreed date going forward to prevent further damage to my credit record.
1 reviews | Active since Aug 2024
Not happy
Despite repeatedly calling, emailing, and requesting assistance, Marquis Finance still fails to debit my car payment on the correct date. This ongoing issue has caused unnecessary stress and inconvenience, and now it is negatively affecting my credit score. I have made it clear when the debit should occur, yet the problem persists. I expect Marquis Finance to urgently correct this issue and ensure that my *** is debited on the agreed date going forward to prevent further damage to my credit record.
1 reviews | Active since Oct 2026
Mr
The experience and service was excellent, all the terms and conditions of the contract were well explained
1 reviews | Active since Oct 2026
Mr
The experience and service was excellent, all the terms and conditions of the contract were well explained