ZERO HONESTY AND LACK OF COMMUNICATION

I bought a Mahindra XUV300 through Marquis 4 months ago through Marquis. Throughout the entire process, no one explained that they do not provide cross-border letters for agreements younger than 6 months.

I now sit in a situation where I spent money to visit the Afriski resort in Lesotho (accommodation and skiing activities) but they refuse to send me a cross-border letter, which is a requirement to enter another country with the vehicle.

This means that I am not able to go on the vacation I already paid for. I have the necessary comprehensive insurance but they still only shrug their shoulders and tell me that it is my problem. The customer service agent was very rude repeating herself telling me they won't provide me with a dross border letter. I asked her to escalate it and she said she would and send me an email confirming that she has escalated but still have not received any feedback.

There is also no mention of this limitation in the contract. There was zero honesty about this limitation when signing the contract.

My finance agreement with them is only 2 months short of the required age.

Perhaps even worse is their lack of general communication. Queries and complaints are not good. Phone calls and emails alike take ages to be answered. There is absolutely zero effort from them to help resolve the issue.