MM
Monita M
1 reviews | Active since Mar 2015
25 Aug 2026, 12:43
WORST SERVICE EVER!
ABSOLUTE WORST service.
We've been waiting on our Natis document for A MONTH and still have not received it. Completed the forms, paid the ridiculous amount for courier fee. After struggling for weeks, they eventually 'sent the natis' a week ago. Still have not received it. We follow up, and they cannot provide us with any information we have to 'wait for DSV to contact us'.
Really?????? DSV cannot help us without waybill / tracking. Marquis cannot provide us with waybill or tracking.
We called and emailed Marquis MULTIPLE times. No help. Emails don't work, empty promises on the phone.
I DO NOT RECOMMEND!
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Replies (2)
Marquis Finance's replyOfficial
25 Aug 2026, 12:59Dear Monita,
We’re truly sorry for the frustration and inconvenience caused by the delay in receiving your NaTIS document. We understand how frustrating it is to have followed up multiple times without receiving clear tracking information.
We’re truly sorry for the frustration and inconvenience caused by the delay in receiving your NaTIS document. We understand how frustrating it is to have followed up multiple times without receiving clear tracking information.
Please note that the reference number provided can be used to track the delivery via ClientZone on the DSV website. We will also reach out to the relevant team to follow up on the delivery and provide you with an update on the status and next steps.
We apologise for the inconvenience and appreciate your patience while we work to resolve this.
Marquis Finance's reply25 Aug 2026, 12:59
Official
Dear Monita,
We’re truly sorry for the frustration and inconvenience caused by the delay in receiving your NaTIS document. We understand how frustrating it is to have followed up multiple times without receiving clear tracking information.
We’re truly sorry for the frustration and inconvenience caused by the delay in receiving your NaTIS document. We understand how frustrating it is to have followed up multiple times without receiving clear tracking information.
Please note that the reference number provided can be used to track the delivery via ClientZone on the DSV website. We will also reach out to the relevant team to follow up on the delivery and provide you with an update on the status and next steps.
We apologise for the inconvenience and appreciate your patience while we work to resolve this.
MM
Monita M's updateReviewer Update
25 Aug 2026, 13:02I cannot use any reference number provided , because you cannot provide with with a reference number..??
MM
Monita M's update25 Aug 2026, 13:02
Reviewer Update
I cannot use any reference number provided , because you cannot provide with with a reference number..??