MR
Madelane R
1 reviews | Active since Jun 2021
04 Sept 2024, 15:28
WORST CUSTOMER SERVICE EVER
We asked for the redemption amount for the vehicle, but it is significantly higher than the outstanding amount shown on the statement. Also, the customer service is non-existent, requiring a frustratingly long wait to speak to someone, and then being passed around without receiving any clear explanations.
Helpful (0)
Replies (3)0
Replies (3)
Marquis Finance's replyOfficial
04 Sept 2024, 15:41 Thank you for bringing this to our attention. We sincerely apologise for the inconvenience. I will be in touch with you shortly to assist with the redemption amount and provide clarity.
Marquis Finance's reply04 Sept 2024, 15:41
Official
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience. I will be in touch with you shortly to assist with the redemption amount and provide clarity.
MR
Madelane R's updateReviewer Update
04 Sept 2024, 15:45you know what we've been trying to sort this case out all day and nothing is happening. the people who answer the phones can't even help you. you have *********** people working for you.
MR
Madelane R's update04 Sept 2024, 15:45
Reviewer Update
you know what we've been trying to sort this case out all day and nothing is happening. the people who answer the phones can't even help you. you have *********** people working for you.
Marquis Finance's replyOfficial
04 Sept 2024, 16:17I apologise for the inconvenience this has caused you, we are working toward resolving this for you as soon as possible.
Marquis Finance's reply04 Sept 2024, 16:17
Official
I apologise for the inconvenience this has caused you, we are working toward resolving this for you as soon as possible.