OW
Odette W
1 reviews | Active since Feb 2025
22 Apr 2025, 12:49
WORST CUSTOMER SERVICE
Changed my banking details in the beginning of the month, since then I've been struggling for 3 weeks just to get a Debicheck Mandate sent to my new account? Received one on the old account which I rejected. I've phoned multiple times & then everytime customer service says no it will be sent today or tomorrow & then nothing then I have to phone again & still nothing.
When I phone now I get transfered to the collections department as they are supposedly the one's that needs to assist with the Debicheck but they never answer the phone you hold the line for 10-15minutes & nothing & no one ever phones you back. How is it that other companies can send the mandate immediatly but with Marquis it takes 3 weeks?
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Replies (3)
Marquis Finance's replyOfficial
22 Apr 2025, 12:52Thank you for reaching out, and please accept our sincere apologies for the inconvenience and frustration you've experienced in trying to update your banking details. We completely understand how important it is to have your Debi check mandate set up correctly and promptly. It is unacceptable that you've had to follow up multiple times without resolution, and we deeply regret the delays in our communication. I will contact you shortly.
Marquis Finance's reply22 Apr 2025, 12:52
Official
Thank you for reaching out, and please accept our sincere apologies for the inconvenience and frustration you've experienced in trying to update your banking details. We completely understand how important it is to have your Debi check mandate set up correctly and promptly. It is unacceptable that you've had to follow up multiple times without resolution, and we deeply regret the delays in our communication. I will contact you shortly.
OW
Odette W's updateReviewer Update
23 Apr 2025, 11:59Still nothing & I'm started to get irritated now. Received an email yesterday from Sibanisenkosi Moyo asking for my account number so the issue with the Debicheck can be sorted immediatly, still nothing, followed up on the mail this morning, no reply.
Phoned again this morning, someone will phone me back within the hour, they never phone you back so don't fall for it, said I will stay on the line until I receive the mandate & was told no we'll phone you in an hours time. My debit order is due in a week & at this point I'm confident in saying I don't think it will be debited from my account because joh the service is shocking. Asked them this morning if I don't receive the Debicheck can we arrange a manual debit order, yes they say phone on Tuesday which is a day before the debit order but they tell you debit orders are captured & sent through 5 days before the debit order date? So why must I only phone a day before why must we as customers do everything? When are you as Marquis Finance going to start to do something from your side?
I seriously don't understand how it can be this difficult? Once again with other companies they send it through immediatly to approve - not Marquis, with Marquis it takes 3 weeks & then it's still not sorted.
Phoned again this morning, someone will phone me back within the hour, they never phone you back so don't fall for it, said I will stay on the line until I receive the mandate & was told no we'll phone you in an hours time. My debit order is due in a week & at this point I'm confident in saying I don't think it will be debited from my account because joh the service is shocking. Asked them this morning if I don't receive the Debicheck can we arrange a manual debit order, yes they say phone on Tuesday which is a day before the debit order but they tell you debit orders are captured & sent through 5 days before the debit order date? So why must I only phone a day before why must we as customers do everything? When are you as Marquis Finance going to start to do something from your side?
I seriously don't understand how it can be this difficult? Once again with other companies they send it through immediatly to approve - not Marquis, with Marquis it takes 3 weeks & then it's still not sorted.
OW
Odette W's update23 Apr 2025, 11:59
Reviewer Update
Still nothing & I'm started to get irritated now. Received an email yesterday from Sibanisenkosi Moyo asking for my account number so the issue with the Debicheck can be sorted immediatly, still nothing, followed up on the mail this morning, no reply.
Phoned again this morning, someone will phone me back within the hour, they never phone you back so don't fall for it, said I will stay on the line until I receive the mandate & was told no we'll phone you in an hours time. My debit order is due in a week & at this point I'm confident in saying I don't think it will be debited from my account because joh the service is shocking. Asked them this morning if I don't receive the Debicheck can we arrange a manual debit order, yes they say phone on Tuesday which is a day before the debit order but they tell you debit orders are captured & sent through 5 days before the debit order date? So why must I only phone a day before why must we as customers do everything? When are you as Marquis Finance going to start to do something from your side?
I seriously don't understand how it can be this difficult? Once again with other companies they send it through immediatly to approve - not Marquis, with Marquis it takes 3 weeks & then it's still not sorted.
Phoned again this morning, someone will phone me back within the hour, they never phone you back so don't fall for it, said I will stay on the line until I receive the mandate & was told no we'll phone you in an hours time. My debit order is due in a week & at this point I'm confident in saying I don't think it will be debited from my account because joh the service is shocking. Asked them this morning if I don't receive the Debicheck can we arrange a manual debit order, yes they say phone on Tuesday which is a day before the debit order but they tell you debit orders are captured & sent through 5 days before the debit order date? So why must I only phone a day before why must we as customers do everything? When are you as Marquis Finance going to start to do something from your side?
I seriously don't understand how it can be this difficult? Once again with other companies they send it through immediatly to approve - not Marquis, with Marquis it takes 3 weeks & then it's still not sorted.
Marquis Finance's replyOfficial
23 Apr 2025, 12:02Good day, Odette. An email has been sent to you regarding this.
Marquis Finance's reply23 Apr 2025, 12:02
Official
Good day, Odette. An email has been sent to you regarding this.