LM
Lerato M
1 reviews | Active since Jul 2021
09 Sept 2026, 09:28
Worst customer service 😒
Poor customer service in finance ever changed my banking details at June.I did follow up but nothing changed send them emails that they take time to reply.I had to pay by EFT,it was also i struggle to update the payment on their system.When i check my credit score is affected by the payment I made before 7days.
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Marquis Finance's replyOfficial
09 Sept 2026, 09:58Dear Lerato,
We sincerely apologise for the frustration and inconvenience caused by the delays in updating your banking details and the challenges you experienced with making and allocating your payment. We understand how concerning it is to see an impact on your credit profile, particularly when you made the payment within the required timeframe.
Please note that, as of 3 September, your banking details were successfully changed on our system. We also acknowledge your concerns regarding the response times to your emails and the difficulty experienced when making payment via EFT.
We truly regret that your experience did not meet the level of service we aim to provide. Your feedback is important to us, and we will ensure that your concerns are addressed with the relevant teams
We sincerely apologise for the frustration and inconvenience caused by the delays in updating your banking details and the challenges you experienced with making and allocating your payment. We understand how concerning it is to see an impact on your credit profile, particularly when you made the payment within the required timeframe.
Please note that, as of 3 September, your banking details were successfully changed on our system. We also acknowledge your concerns regarding the response times to your emails and the difficulty experienced when making payment via EFT.
We truly regret that your experience did not meet the level of service we aim to provide. Your feedback is important to us, and we will ensure that your concerns are addressed with the relevant teams
Marquis Finance's reply09 Sept 2026, 09:58
Official
Dear Lerato,
We sincerely apologise for the frustration and inconvenience caused by the delays in updating your banking details and the challenges you experienced with making and allocating your payment. We understand how concerning it is to see an impact on your credit profile, particularly when you made the payment within the required timeframe.
Please note that, as of 3 September, your banking details were successfully changed on our system. We also acknowledge your concerns regarding the response times to your emails and the difficulty experienced when making payment via EFT.
We truly regret that your experience did not meet the level of service we aim to provide. Your feedback is important to us, and we will ensure that your concerns are addressed with the relevant teams
We sincerely apologise for the frustration and inconvenience caused by the delays in updating your banking details and the challenges you experienced with making and allocating your payment. We understand how concerning it is to see an impact on your credit profile, particularly when you made the payment within the required timeframe.
Please note that, as of 3 September, your banking details were successfully changed on our system. We also acknowledge your concerns regarding the response times to your emails and the difficulty experienced when making payment via EFT.
We truly regret that your experience did not meet the level of service we aim to provide. Your feedback is important to us, and we will ensure that your concerns are addressed with the relevant teams