WORST CUSTOMER EXPERIENCE EVER!!!!!!!!!!!!!!!!

Item: Marquis Finance
Rating: 1
Author: Annastasia V

I have had such a bad experience with this company, I have been trying to contact them for the past 2-3 weeks to make arrangements - To ask if they can freeze my payment for just 3 months and add it to an extended term, But no one is responding, no one answers the phones, I waste more airtime trying to contact these people, I have been with them since 2021 - and the 01st time contacting them regarding this, and no one can help me. Truly so so frustrating at this time!!!!!!!!!

Helpful (0)

Replies (3)

Marquis Finance's replyOfficial

25 Feb 2025, 08:50

I sincerely apologise for the frustration and inconvenience you’ve experienced while trying to reach us. This is not the level of service we strive to provide, and I completely understand how upsetting this situation must be for you. I will personally contact you and advise on the situation.

Marquis Finance's reply25 Feb 2025, 08:50

Official

Annastasia V's updateReviewer Update

25 Feb 2025, 08:54

Please as this is really urgent, I have been waiting for 3 weeks for any contact, and I have been with you since 2021 I will appreciate your feedback urgently

Annastasia V's update25 Feb 2025, 08:54

Reviewer Update

Please as this is really urgent, I have been waiting for 3 weeks for any contact, and I have been with you since 2021 I will appreciate your feedback urgently

Marquis Finance's replyOfficial

25 Feb 2025, 08:55

Dear Annastasia,
Please have a look at your emails, I will also contact you shortly.

Marquis Finance's reply25 Feb 2025, 08:55

Official

Dear Annastasia,
Please have a look at your emails, I will also contact you shortly.