Very poor customer service

Very bad customer service. For some unknown reason they have cancelled the Debi check mandate for my account 2 months in a row.

The first time I actually received an email response from *****ba Khumallo who said that it was done in error due to a system issue and that a new mandate would be sent.

I received this and accepted it and thought everything would be in order.

Then, 2 days before my next payment I receive another notification from my bank letting me know that the Debi check mandate had been cancelled again. I've tried to email them again but I have received no answer.

At the beginning of the finance agreement they also set the payment date for the wrong date which I have been trying to have corrected for 3 months to no success. All I get are emails from someone named Ilham that don't make any sense. It's like they don't read your e-mails at all.

I have also sent messages for assistance on their customer service portal and received no responses.

Overall, extremely poor service and I'm very sorry I went with them for the finance of my vehicle. I was previously with Wesbank for 6 years and never had a single problem. Now I'm only 3 months in and I've had nothing but problems...