DS
Doge S
1 reviews | Active since May 2023
16 Oct 2024, 10:58
Very good quality vehicle finance
Attn: Marquis.
As previously discussed. One problem sorted with the vehicle I bought. Now the tracking device thats not operational yet ( a full month down the line) Please look into my other reviews and decide if you are happy to finance a vehicle but the tracking company is not doing their work.
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Replies (3)
Marquis Finance's replyOfficial
16 Oct 2024, 12:47Thank you for bringing this to our attention. I sincerely apologise for the continued inconvenience regarding the tracking device. We understand how frustrating this must be, especially after resolving the initial issue with your vehicle. We will promptly escalate this matter with the tracking company to ensure that your device is operational as soon as possible. I’ll personally follow up to keep you updated on the progress. Thank you for your patience, and I appreciate you keeping us informed. We will strive to resolve this swiftly.
Marquis Finance's reply16 Oct 2024, 12:47
Official
Thank you for bringing this to our attention. I sincerely apologise for the continued inconvenience regarding the tracking device. We understand how frustrating this must be, especially after resolving the initial issue with your vehicle. We will promptly escalate this matter with the tracking company to ensure that your device is operational as soon as possible. I’ll personally follow up to keep you updated on the progress. Thank you for your patience, and I appreciate you keeping us informed. We will strive to resolve this swiftly.
DS
Doge S's updateReviewer Update
16 Oct 2024, 13:18Issues seem to be resolved. Its just very sad that I had to escalate the situation with the battery and now the tracking device so drastacally to get it sorted. And both situations are so easily to resolve from the start. It could have been sorted out over a phone call, but it seems that companies these days wants to fight over simple issues to do what theybget paid to do. But for now I am happy and all issues seems to be sorted out. Much thanks Marquis for the great service
DS
Doge S's update16 Oct 2024, 13:18
Reviewer Update
Issues seem to be resolved. Its just very sad that I had to escalate the situation with the battery and now the tracking device so drastacally to get it sorted. And both situations are so easily to resolve from the start. It could have been sorted out over a phone call, but it seems that companies these days wants to fight over simple issues to do what theybget paid to do. But for now I am happy and all issues seems to be sorted out. Much thanks Marquis for the great service
Marquis Finance's replyOfficial
16 Oct 2024, 14:20Thank you so much for your kind words! We're thrilled to hear that all your issues have been resolved and that you're happy with the service. It’s always our goal to provide the best possible experience, and we’re glad we could assist you. If you need anything in the future, don't hesitate to reach out. We're here to help!
Marquis Finance's reply16 Oct 2024, 14:20
Official
Thank you so much for your kind words! We're thrilled to hear that all your issues have been resolved and that you're happy with the service. It’s always our goal to provide the best possible experience, and we’re glad we could assist you. If you need anything in the future, don't hesitate to reach out. We're here to help!