Useless online service from Marquis

So i changed my employer and went online on my Marquis platform and requested for a debit order date change on October 2025. No reply and no help was received from Marquis regarding this. Last week 16 January i get a call from th AA in partnership with Marquis asking me if i would like to extend my maintenance coverage on my car. I said no all i want is to change ny debit oreder date. Only after the lady from the AA sent them an email only the Marquis would start doing something. Numerous emails later and talking to people who doesn't seem to be able to do as i requested. Finally it seems like its been done so 3 months later. Wonder how they would react if had to stop paying them for 3 months.