Unacceptable Delays and Ignored Debit Order Change

I am extremely disappointed with the service I’ve received from Marquid Finance regarding a simple request to change my debit order banking details.

On 19 May, I sent an email requesting a change of debit order details. I included all necessary information:

It took 9 days before I received any response, which is completely unacceptable. I was then asked to provide a bank confirmation letter.

I responded immediately with the requested bank confirmation letter.

Despite my timely submission, month-end came and the debit order was still processed from the old account.

I have been sending multiple follow-up emails, but no one has responded.

This lack of responsiveness and poor turnaround time is unacceptable, especially when it affects my financial records. I expect this matter to be rectified urgently, and for someone from Marquid Finance to take responsibility and confirm the debit order details have now been updated.